User Agreement

Last Updated: August 07, 2025

1. Introduction

This User Agreement ("Agreement") governs your use of the docbrella.com website and services ("Service"). By accessing or using our Service, you agree to be bound by these terms.

2. Eligibility

To use our Service, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into contracts
  • Provide accurate and complete information
  • Not be prohibited from receiving healthcare services under any applicable laws

3. Account Responsibilities

When creating an account, you agree to:

  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized account use
  • Be responsible for all activities under your account
  • Provide current, complete, and accurate information

4. Services Description

Our Service provides:

  • Information about healthcare packages
  • Booking and payment facilitation
  • Coordination with partner hospitals

Note: We are not a healthcare provider. All medical services are rendered by our partner hospitals.

5. Payments and Cancellations

  • All prices are in USD unless otherwise specified
  • Payment is due at time of booking
  • Cancellations within 48 hours receive full refund
  • Late cancellations may incur fees as per hospital policy
  • We reserve the right to refuse or cancel any order

6. Privacy

Your use of our Service is subject to our Privacy Policy, which governs our collection and use of your information, including health data.

7. Prohibited Conduct

You agree not to:

  • Use the Service for any illegal purpose
  • Misrepresent your identity or medical history
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users' enjoyment of the Service
  • Post false or misleading information

8. Limitation of Liability

docbrella.com shall not be liable for:

  • Any medical outcomes from services provided by partner hospitals
  • Indirect, incidental, or consequential damages
  • Errors or omissions in package information
  • Service interruptions beyond our reasonable control

9. Changes to This Agreement

We may modify this Agreement at any time. Continued use after changes constitutes acceptance. We will notify users of material changes.

10. Governing Law

This Agreement shall be governed by the laws of [Your State/Country] without regard to conflict of law principles.

11. Contact Information

For questions about this Agreement, please contact:

Docbrella Legal Department
NKRS Healthtech Private Limited
Near Stone Park, Deverachikinahalli
Bengaluru, karnataka 560076
Email: legal@docbrella.com
Phone: +91-12345-67890